EXPERIENCE
During our 6 years of work CONTACTIS has successfully launched more than 200 projects.
TECHNOLOGIES
Our contact center’s technical infrastructure enables us to fulfill all our clients' needs.
CONTACTIS processes all kinds of contacts: web site, e-mail, fax, SMS requests. A powerful IVR system enables our customers to optimize their costs by using IVR technologies.
OUR TEAM
The agents we hire undergo a meticulous interviewing process and participate in a series of communication seminars conducted by our in-house coaches. The agents are managed by experienced supervisors. Each client interacts with a dedicated project manager.
Our employees are part of a team that works for the success of your business.
QUALITY
We have a complex multilayer quality control system. In order to make sure that all the service standards are met, our quality control specialists examine and evaluate the recordings of all the agents' telephone conversations. Our agents undergo regular testing and are we reward agents for good quality of work.
SECURITY AND CONFIDENTIALITY
Security is a top priority in our company. We sign a non-disclosure agreement with our clients and we take full responsibility for the safety of our clients' data.
REPORTS
Our clients regularly receive all the statistics they need via the web, e-mail or text message (SMS). We also provide our clients access to a real time contact center monitoring system.
Our goal is to increase trust in contact center outsourcing through complete transparency of all the processes.
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CONTACTIS is certified for compliance with European call center management requirements, known as the EN15838 standard. The certificate was issued in December 2010 by Vienna-based Austrian Standards Plus. |
